Our Commitment
At Advantage Hotels & Resorts, we are committed to protecting the privacy and security of our guests' information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services.
What Information We Collect
- Roblox User ID — To uniquely identify your guest profile
- Roblox Username & Display Name — For personalization and communication
- Discord User ID — If provided, for off-platform communication and support
- Transaction & Purchase History — To track your activity within the hotel
- Moderation Records — To ensure a safe and fair environment for all guests
- Staff Notes & Guest Timeline — To improve your experience and provide better service
Why We Collect This Information
- Managing and maintaining your guest profile
- Processing purchases, bookings, and transactions
- Administering moderation actions when necessary
- Generating internal reports and analytics to improve our services
- Providing staff with the context needed to offer you personalised service
How We Protect Your Information
We take data security seriously. All guest information is stored in a secure database with encrypted connections. Access to this data is strictly limited to authorised staff members in the organisation.
🔒 Important: Your data is never shared with external third parties. It is used solely for the operation and improvement of our services.
Your Rights
- Access: You can request to see what data we hold about you
- Correction: You can request corrections to your data
- Deletion: You can request the deletion of your data
- Objection: You can object to how your data is processed
To exercise any of these rights, please contact a member of our Corporate team via our Discord.
Cookies
Our systems may use cookies to enhance your experience and maintain your session. These are used solely for functionality and do not track your activity outside of our services.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out to us on Discord or through our Roblox Group.